• Hunger Action Corps: Community Partner Support Specialist

    Internship Locations US-IL-Chicago
    ID
    2018-1449
    # of Openings
    4
  • Overview

    Position purpose:
    In Cook County, 1 in 7 individuals struggle with food insecurity.  To help alleviate hunger, the Greater Chicago Food Depository sent nearly 72 million pounds of food into the community in FY2017.  The Food Depository distributes food through a network of 700 community programs, including 450 agencies such as soup kitchens, shelters and food pantries.  In order to operate efficiently, agency coordinators must be in consistent communication with the Food Depository to troubleshoot any issues, learn of new resources, remain in compliance with reporting requirements, and maintain successful food programs. 

    Responsibilities

    Duties & responsibilities:
    Four full-time Hunger Action Corps fellows will support the Food Depository’s member agencies through community outreach and regular site visits.  Primarily, Hunger Action Corps fellows in this role will focus on supporting agencies as they transition to an electronic client intake system called FoodBank Manager. 

    • Develop an in-depth knowledge of the Greater Chicago Food Depository’s available services
      • Maintain a strong knowledge of current guidelines and regulations of food program administration
      • Connect agencies with Food Depository programming and resources to build capacity to distribute food effectively and efficiently to individuals in Cook County
        • Encourage and support agency coordinators to develop succession plans
        • Support agencies with volunteer recruitment and effective volunteer management
      • Develop an expertise in using and training others on FoodBank Manager software
    • Support a caseload of member agencies within Cook County
      • Conduct site visits to evaluate agency needs
      • Provide extensive in-person support to agencies during their first month on FoodBank Manager, and ongoing technical support as needed
        • Develop new training materials and facilitate training sessions for agency coordinators and volunteers
        • Closely track progress as new agencies fully transition to FoodBank Manager
    • Collaborate with staff from all departments to create innovative solutions to end hunger in Cook County

    Qualifications

    Qualifications:

    • HS diploma required, and 2+ years of relevant experience in social services, community outreach, or project management preferred
    • Bilingual (Spanish) preferred
    • Strong interpersonal & customer service skills required, with an ability to communicate clearly and diplomatically
    • Strong problem-solving skills required, with an ability to think creatively to resolve issues
    • Good organizational abilities and ability to multitask required
    • Proficient in MS Office applications
    • Ability to learn new databases and train others to use technology
    • Must be friendly and outgoing
    • Members must have access to a working vehicle and valid insurance, as regular travel throughout Cook County is required

     

    Working conditions:

    • This role requires frequent travel done in a personal vehicle (travel expenses are reimbursable): approximately 60% of a member’s time will be spent in the field, and 40% of their time will take place in the office. Members must be comfortable traveling to rising communities throughout Cook County.
    • Members will serve full-time (40 hours per week, not including meal/break times).
    • The role requires a flexible schedule: occasional weekend or evening hours required. Members will work directly with pantry coordinators to schedule site visits and training sessions. 
    • Members must be comfortable using technology and training pantry coordinators and volunteers – who may have very little previous experience using computers – to utilize technology.
    • Members may occasionally interact with individuals who are experiencing mental illness.

     

    Physical requirements:

    The physical demands described here are representative of those that must be met by Hunger Action Corps members to successfully perform the essential functions of this job.

     

    • Physical Activity:
      • Manual dexterity to use computer, mouse, telephone, and other standard office equipment.
      • Light work – lifting of up to 20lbs occasionally.
    • Visual:
      • Close visual acuity (with correction) to read needed work documents, papers, and computer terminal.
      • Visual acuity (with correction) to operate a motor vehicle for the purpose of site visits.
    • Other:
      • Verbal skills – member must be able to communicate with others in person and over the phone.

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