• Hunger Action Corps: SNAP Outreach Network Coordinator

    Internship Locations US-IL-Chicago
    # of Openings
  • Overview

    Position purpose:
    Supplemental Nutrition Assistance Program (SNAP, formerly known as food stamps) is the country’s primary nutrition assistance program, yet thousands of eligible families do not receive the benefits.  Since 2007, the Benefits Outreach Team at the Greater Chicago Food Depository has assisted eligible households submit SNAP applications to the Illinois Department of Human Services, and has been part of the State’s SNAP Outreach Plan since 2009. The team is comprised of outreach staff, partner community organizations and volunteers.  In FY17, the Food Depository’s Benefits Outreach Team assisted 7,634 households apply for SNAP and Medicaid benefits.


    According to Feeding America’s Hunger in America 2014 national report, 45 percent of clients served by programs affiliated with Feeding America’s network of food banks are not enrolled in SNAP.  The study indicates that 72 percent of client households not receiving SNAP are eligible for the program based on self-reported income, but have not enrolled because they are unaware that they qualify.


    Duties & responsibilities:
    One half-time (920 hours in total; 18-24 hours per week) Hunger Action Corps member will work alongside the Food Depository’s Benefits Outreach Team and will be responsible for supporting the SNAP-O Network, a group of Food Depository partner agencies who provide SNAP application support to their clients.  In this role, the member will help expand and strengthen the SNAP-O Network in an effort to connect more individuals to essential public benefits.

    • Develop an in-depth knowledge of SNAP and stay up-to-date on changing policies and procedures
    • Provide education and technical assistance to agency coordinators
      • Host training events for new SNAP-O Network agency staff and volunteers
      • Provide technical support to staff and volunteers at agencies in the network
      • Develop and circulate SNAP-O Network newsletters
      • Host webinars to disseminate information on changing SNAP policies and procedures
      • Facilitate the development of partnerships between SNAP-O Network agencies to encourage peer-to-peer network support
      • Conduct site visits to SNAP-O Network agencies
    • Encourage agencies to track case dispositions for clients who have been assisted
    • Support and participate in the collection of client stories to share SNAP impact statements
    • Administrative duties
      • Provide support to/screen clients to determine benefit eligibility via the hotline
      • Follow up with clients to determine case dispositions
      • Assemble marketing materials for outreach events
      • Manage and track referrals and documents that come in via the website, e-fax, email, and mail
      • Data entry to ensure accurate tracking of client cases and SNAP-O Network updates


    Qualifications & competencies:

    • Some college experience preferred, or 2+ years of relevant experience in social services, community outreach, or partnership development
    • Strong interpersonal & customer service skills required, with an ability to communicate clearly and diplomatically
    • Strong problem-solving skills required, with an ability to think creatively to resolve issues and adapt to changing environments
    • Good organizational abilities and ability to multitask required
    • Must be friendly and outgoing
    • Members must have access to a working vehicle and valid insurance, as regular travel throughout Cook County is required


    Working conditions:

    • This role requires frequent travel done in a personal vehicle (travel expenses are reimbursable): approximately 50% of a member’s time will be spent in the field, and 50% of their time will take place in the office. Members must be comfortable traveling to rising communities throughout Cook County.
    • Members will serve part-time (18-24 hours per week, not including meal/break times).
    • The role requires a flexible schedule – members will work directly with pantry coordinators to schedule site visits and training sessions.
    • Members must be comfortable using technology and training pantry coordinators and volunteers – who may have very little previous experience using computers – to utilize technology.
    • Members may occasionally interact with individuals who are experiencing mental illness.

    Physical requirements:

    The physical demands described here are representative of those that must be met by Hunger Action Corps members to successfully perform the essential functions of this job.

    • Physical Activity:
      • Manual dexterity to use computer, mouse, telephone, and other standard office equipment.
      • Light work – lifting of up to 20lbs occasionally.
    • Visual:
      • Close visual acuity (with correction) to read needed work documents, papers, and computer terminal.
      • Visual acuity (with correction) to operate a motor vehicle for the purpose of site visits.
    • Other:
      • Verbal skills – member must be able to communicate with others in person and over the phone.


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